I am new to this forum and to be honest no longer run a carpet cleaning company but rather a carpet cleaning directory online. However I do own several other small businesses and thought it would be nice to start a threat on closing sales and over coming obstacles.
I have always found the hardest people to close to be the price shoppers. Yes they want their carpets cleaned but they are determined to get the lowest price. How do you handle these types of people.
Myself I have always found these lines to work well for me after some says thanks but I am going to call a few more people after I ask for the sale.
I understand you want to get the best deal out there. You are a savvy person for calling around. I can promise you we are not the cheapest out there but that is for a reason. We use XYZ which is a top of the line product and our services have these higher quality products built into the price. Many other cleaners will use sub par equipment and cleaning solutions and we all know you get what you pay for. The price I quoted you is for X Rooms and X service.
After that ask for the sale again. If it's still a no then ask them to do you a favor and give you a call back when they decide on a company and from there you may ( No promises ) be able to do better.
Not always but in about 30% of the cases the customer will call you back and try to have you beat the deal they found. Ask for the company name and if you know your competition and you should, you will be able to make an informed decision and see if you want to match or beat the deal.
I'll chime in with a few more lines if anyone else is interested in hearing me rant. Post your best closing line for customers that are just price shopping.
I have always found the hardest people to close to be the price shoppers. Yes they want their carpets cleaned but they are determined to get the lowest price. How do you handle these types of people.
Myself I have always found these lines to work well for me after some says thanks but I am going to call a few more people after I ask for the sale.
I understand you want to get the best deal out there. You are a savvy person for calling around. I can promise you we are not the cheapest out there but that is for a reason. We use XYZ which is a top of the line product and our services have these higher quality products built into the price. Many other cleaners will use sub par equipment and cleaning solutions and we all know you get what you pay for. The price I quoted you is for X Rooms and X service.
After that ask for the sale again. If it's still a no then ask them to do you a favor and give you a call back when they decide on a company and from there you may ( No promises ) be able to do better.
Not always but in about 30% of the cases the customer will call you back and try to have you beat the deal they found. Ask for the company name and if you know your competition and you should, you will be able to make an informed decision and see if you want to match or beat the deal.
I'll chime in with a few more lines if anyone else is interested in hearing me rant. Post your best closing line for customers that are just price shopping.