I inform the customer that due to a number of liability concerns, in home cleaning of rugs will not remove all the stains and odors and in some cases the rugs might look worst after the cleaning. we can not properly deep clean rugs in the home environment, it is only a light surface cleaning. We often refuse to clean some rugs in the home, such as shags, woven and rugs used as a toilet as well as rugs with problematic fibers and dyes.
Most rugs will need to have a solid pad under them. we only clean the front and the fringe is not cleaned. I explain that our main goal is to not damage their wood floors or over wet the rugs that may cause prolonged dry times, which might cause mold growth.
We then clean like Wall to wall wool but avoid wetting to the base of the rugs. we inform we will only be cleaning the top 1/3- 2/3rd of the depth of the rug. Most of the rugs we clean on location are Gunned wool rugs and not worth the cost of the in plant cleaning.