I imagine what I do isn't a whole lot different than what a lot of people on these boards do. Most of the people on here seem to care quite a bit about their customers.
In my case it's that I listen to em. It's unreal how much people want to talk sometimes. I don't mean about carpet cleaning either. That's the easy part of it. But to them I think me (or any service person for that matter, carpet cleaning or other) is about the total experience. I'm great w/ their pets in a lot of cases. I don't mean just sayin "nice dog" or something lame, but asking about it, pettin it, on rare occasions even gettin a lil rough w/ it if the owner seems ok w/ it. That's something ya take on a case by case situation but I've never once had an owner say to settle down w/ their dog.
Also things like talking about their families, jobs, or just what have ya. You can often tell what a person is interested in by the pictures they have up or if they say have model cars or just whatever. That doesn't mean I BS em, but a lot of times that stuff is extremely interesting. So I ask.
I'm new this time around but have done CC for a few years before. I've talked w/ someone for a long time after I was done on a fair amount of occasions. I've been asked to have dinner a few times, been invited to some graduation parties, & things like that. I'm guessing others from this board have also because from what I can see a lot of these people care or they wouldn't be on here trying to improve themselves.
It goes w/out saying that ya have to do a good job w/ their carpets. That's what they brought ya there for in the first place. You asked for the extra & that's my take on things.
Good question & take care,
Danny