How are you keeping employees from stealing? Working for cash - not reporting it.

Discussion in 'the CleAn Room' started by jcooper, Dec 23, 2017.

By jcooper on Dec 23, 2017 at 9:02 PM
  1. jcooper
    jcooper

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    Cleaned for some wonderful "gray hairs" a few weeks ago. Super nice people, happy to work for them. Start blabbing away with the fellow and he informs me how he didn't like the last "large(but not the largest)" franchise they had out for the cleaning.

    Guys cleaned the upstairs, like the invoice said. Cleaned the downstairs, deodorized & protected for cash. Custy didn't like this, but still took the deal and I don't blame him.

    As someone hopeful of getting an employee(not family) someday, I found this very disappointing...

    Hard and expensive enough to get the work and these guys are stealing for the boss, his family, the biz, etc.



    Other than after cleaning calls how would an owner/boss even know? What are you doing to stop theft?


    Have a great Christmas, fellas(and ladies)...
    Russ T. and Matt Wood like this.

Comments

Discussion in 'the CleAn Room' started by jcooper, Dec 23, 2017.

    1. GreenTechAgain
      GreenTechAgain

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      Cash.

      I had 185 machines on my route.

      If you are servicing 100 machines a week, it just takes a little from each to add up.
    2. Jim Pemberton
      Jim Pemberton

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      All you can do is try to keep the losses minimized; sadly there are people everywhere who wouldn't steal from your wallet who somehow don't think stealing "cash services" is the same thing.

      Just this year two of my customers were stolen from in very large amounts by their children who worked for them. One was a man's son who had developed an opiod addiction; the other a daughter who managed the business and had a shopping addiction. The parents were emotionally as well as financially devastated.

      Each were in their early 40's, with previous clean records, children of their own, church attendance, etc.

      Its sad, but true, that you need to run your businesses carefully and watch everything, no matter who you employ.
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    3. Radar Foster
      Radar Foster

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      Lee on Jim's computer:stir:
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    4. Jim Pemberton
      Jim Pemberton

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      I was counting on this Fred, lol.

      The only theft involved here is how much I'm overpayed for my work by the corporation.
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    5. scottw
      scottw

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      Our company always did follow up calls 1 to 3 days after a cleaning. When I called, I would reference the word that was done in specific terms (i.e "thank you for trusting us to clean your living room and hallway.) I also try to plant seeds for future work. "Did you know that we also clean tile floors." Unless the customer was a willing participant in the scheme, they might reveal something different about the scope of work that was done.
    6. Jim Pemberton
      Jim Pemberton

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      While I have "the floor"

      Its not just the "guys on the truck" who steal from the company. Watch the "gal (or guy) at the desk". Lot's of people who cash checks and pay bills find ways to skim off some in between.
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    7. Spurlington
      Spurlington

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      Yeah .. like the White Magic lady !!
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    8. Jim Pemberton
      Jim Pemberton

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      I had forgotten that. It was a very sad story.

      I had in mind some "mom and pop" cleaners where "mom" got tired of working for nothing, or needed to get a "real job" to take care of the family, and so they hired a church member, daughter, neighbor, someone they thought they could trust.

      The way the scam starts is the person they hire rapidly gets "good" at doing all the management and customer relations tasks, and reassures the owners that she can take care of more things for them and they don't have to worry about all the details anymore, they can just relax and leave it to her.

      Its so common that I can almost complete the conversation word for word as it progresses when I'm called by the crushed company owner once they discover the betrayal.

      We live in a complicated world, where people are driven to do things they wouldn't imagine just a few years back by financial pressures they create and can't escape easily.

      Sad stuff, but just be careful with those who you let "handle the books".
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    9. Spurlington
      Spurlington

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      Customers who participate in this cash deal 9 times out of 10 wont say anything. Theyre making out as well. What might be a good idea is to add wording to your invoice in highlight that says," Please report any unethical offers made by the tecnician for a full refund on his or her offer.'' With that on the invoice/work order .. no tech in his right mind would make any cash offers.
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    10. Radar Foster
      Radar Foster

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      I wouldn't want that on an invoice of a service provider

      Would make me suspect they unwittingly hire crooks.
    11. Spurlington
      Spurlington

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      Can go either way .. cash jobs - side jobs are nothing new !! The statement could show that you run a tight ship !! Which could say alot about a company. People gotta know you dont intentially hire crooks but a few will slip through the cracks.

      Ive always wanted to ask them to put cash n jewelery away but afraid they wont hire us thinking were there to steal.
    12. Radar Foster
      Radar Foster

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      I'm not disagreeing with the comment you emphasized with double exclamation points

      Just opposed to involving my clients via financial incentive regarding criminal behavior and raising the concern on an invoice in general
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    13. hogjowl
      hogjowl

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      You’re disagreeing.

      Who do you think you’re fooling?
    14. Spurlington
      Spurlington

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      Haha .. sorry Fred !! The double exclamation points have no meaning behind it. I do understand its a way to emphasize emotionally but Ive been texting this way forever with no emotionial attachment. Now that you bring it up, I wonder how many have been offended by my symbol used incorrectly. If you check my previous texts, you will see the !!, which wont make sense other than thats how I end the sentence.
    15. Radar Foster
      Radar Foster

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      Gotcha !!

      My 15 year old does that too :stir:
    16. Jim Pemberton
      Jim Pemberton

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      This reminds me of one of my favorite send ups on "text confusion creating wars".

      I had a crazy girlfriend who was just like this....

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    17. Spurlington
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      Great !! Now youre offending me with your 15yr old statement !! What are you trying to say ?!!!!!

      Ok .. just kidding !! Its none of my business what you think !!
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    18. Jim Pemberton
      Jim Pemberton

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      A very important life lesson...
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    19. steve_64
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      I've been trying to get Genny to understand that.

      I saw a saying that says it's an art form to not give a shit and nobody knows it.
      I say it's a way of life.
    20. steve_64
      steve_64

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      I couldn't post the way I do if I cared what anyone else thought.

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