Area rugs,

steamron

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Joined
Oct 15, 2012
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244
Location
Northeastern PA
Name
Ron
Typically some of you are charging anywhere from 50 cents to a dollar a foot for an area rug but what if the rug is only 7x8 or 7x9 and it's only about 60 square feet which could be $30 $50 etc.
Now, what do you do if you have a minimum service call charge?
How do you politely say something to a customer that oh even though your rug is going to cost $55 to clean I have a minimum of $110.00.

Just your thoughts and opinions,

Thanks
 
Joined
Jun 20, 2016
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6,242
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Bc
Name
Jeff T
Typically some of you are charging anywhere from 50 cents to a dollar a foot for an area rug but what if the rug is only 7x8 or 7x9 and it's only about 60 square feet which could be $30 $50 etc.
Now, what do you do if you have a minimum service call charge?
How do you politely say something to a customer that oh even though your rug is going to cost $55 to clean I have a minimum of $110.00.

Just your thoughts and opinions,

Thanks
EVERY trade has a call-out minimum….

If a customer has a door mat to clean, I charge them minimum charge…

Why should this trade be any different from all the others?

Case in point; if a plumber comes out to change a 16 cent ‘O’ ring on your faucet, would you expect to pay him that? Obviously not.

They are paying for our TIME, EXPERTISE, and QUALITY of service…

A guy has to figure out his CODB (cost of doing business), AND calculate what your TIME is worth as a tradesperson, and go from there…
 

Cleanworks

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Oct 22, 2012
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27,000
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New Westminster,BC
Name
Ron Marriott
Typically some of you are charging anywhere from 50 cents to a dollar a foot for an area rug but what if the rug is only 7x8 or 7x9 and it's only about 60 square feet which could be $30 $50 etc.
Now, what do you do if you have a minimum service call charge?
How do you politely say something to a customer that oh even though your rug is going to cost $55 to clean I have a minimum of $110.00.

Just your thoughts and opinions,

Thanks
I do them in the shop. I have drop off agents around town where they can drop them off at $3 per sqft. If I have to pick up and deliver, it's minimum $250. A 5x7 is $99 dropped off.
 
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Dolly Llama

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Oct 7, 2006
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30,598
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North East Ohio
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Larry Capitoni
Now, what do you do if you have a minimum service call charge?


you make them aware of your min charge

How do you politely say something to a customer that oh even though your rug is going to cost $55 to clean

why would you?
I can't think of a good reason to mention any of that

if they bock, tell 'em they could add another throw rug or small piece of upl for the $110 min charge.


..L.T.A.
 
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Mikey P

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Oct 6, 2006
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The High Chapperal
Cleaning on site?


my thougths....


1.Shrinkage:
Woven area rugs may shrink or buckle after cleaning. This is usually due to different materials used in the rug’s construction which absorb water at different rates resulting in expansion of some fibers and not of others. Certain rugs are more prone to shrinkage and some rugs may shrink uniformly so you may never notice.
The risk of shrinkage may be lessened, but not completely eliminated, through the use of low moisture cleaning methods.
Shrinkage prone rugs should be professionally cleaned, “in-plant”, where properly trained technicians and specific equipment is used to mitigate shrinkage issues .


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2. Edge curl or waves:
The edges of some woven rugs can curl or wave due to variations in the construction or weave pattern. Both typically observed after cleaning or when high humidity is present. Rugs that exhibit this tendency would be best cleaned “in-plant” where humidity and other potential issues can be controlled.
Typically, this will self-correct in a few days. If the curling does not relax completely, you can try one of these fixes:
Placing the rug face down, roll the rug up as tight as you can and secure it with rope or tape for a few days.
Use a clothes steamer (not an iron; they’re too hot and can quickly melt synthetic fibers) to relax the edges and place a large heavy object on the raised areas for 24 hours. Use a plastic garbage bag as a barrier between the weighted object and rug to limit damage to the rug by bleeding or rusting.


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3. On-location Cleaning
The IICRC S-100 Standard for the Cleaning of Textile Floor Coverings recommends that area rugs be removed from a client’s home or business and cleaned under the controlled conditions of an ‘in-plant’ cleaning facility.
When this is not an option due to size, cost, logistics, or customer preference, the rug may be cleaned on-location. On-site rug cleaning should only be performed by a technician trained in the various methods which safely and effectively clean the rug.
Extra care should be taken not to damage the flooring under and around the rug being cleaned.
All concerns should be discussed and noted by your IICRC Certified technician.


Care Tips:
-Rotate your rug once or twice a year to prevent uneven wear and fading.
-Flip your rug upside down and use a full size upright vacuum cleaner with a beater bar/brush roll which will cause the dry soil to fall out of the fibers. Spend a good amount of time going over the rug from many directions. Be prepared to sweep or vacuum up what could be a considerable amount of dust if you live in a dry area or have pets.




4.Fringes
The ends of most oriental style rugs are finished with cotton, synthetic, or silk fringe. This is part of the foundation of a hand-knotted rug and can be machine woven or sewn onto other rugs. Fringe is vulnerable to traffic wear, pet damage, and aggressive vacuuming, and bleach treatments to the fibers during the manufacturing process, or by improper cleaning. Gently tug on a fringe to see if it comes off easily. If so, the fringe may be damaged further by any type of cleaning.
Soiled fringes should be cleaned at a rug washing plant where the potential many issues can be dealt with in a controlled setting
It may be possible to touch up the fringe by hand when cleaning the rug in the home. Consult with your IICRC certified cleaning technician about your options.


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5. Tufted Rug Off Gassing:
Hand-tufted rugs are held together using a latex adhesive. Impurities in the latex cause many brand new rugs to have an off gas odor similar to burnt rubber. Unfortunately this issue is a manufacturing/construction flaw and can’t be corrected by cleaning.
If the rug is new, the consumer should contact the retailer and ask to return it.

Care Tips:
Tufted rugs usually have a five to ten year lifespan before the latex glue starts to dry out, break down and the rug construction starts to fail.
When buying rugs, inspect the back and look for a visible reverse pattern of the front. This Indicates no glue is being used to hold the rug together, thus ensuring a long-lasting rug.This is true for both natural and synthetic fibers.


Tufted
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Woven
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6. Browning:
Cellulosic browning may occur when plant-based fibers (cotton, jute, etc) dry too slowly. Sugar or lignan in the cells rise to the surface and leave a yellow or brownish discoloration on the yarns or fringes. This is sometimes confused with soil wicking (which is when impurities in the base of the carpet or rug wick to the top of the fiber during the drying process). Cellulosic browning is usually easy to correct.
Rugs that are prone to browning are best cleaned in the controlled environment of an in-plant rug washing facility.
Please consult your IICRC certified Rug Cleaning Technician for more information.

Care Tips:
-Dry vacuum area rugs frequently to prevent embedded soil build up
-Flip your rug upside down and use a full size upright vacuum cleaner with a beater bar/brush roll which will cause the dry soil to fall out of the fibers. Spend a good amount of time going over the rug from many directions. Be prepared to sweep or vacuum up what could be a considerable amount of dust if you live in a dry area or have pets.
-Have a fabric protection product applied when new and reapplied after a professional cleaning.


7. Color Bleeding:
Rug dyes may migrate (bleed) during the cleaning process due to a wide variety of factors including long-term exposure to excess moisture, urine contamination, or too-high pH or pH buffered cleaning products.
Some rugs are ‘over-dyed’ (typically this occurs in red or blue dyes) to provide a stronger, deeper color, or the dye may have been incorrectly set during the manufacturing process. In these cases, the initial cleaning of a textile, or a liquid spill is very likely to cause a bleeding issue.
Evidence of previous dye-bleed can often be detected by inspecting the reverse side of the rug.
Pre-testing of suspicious colors and rapid drying before cleaning can help avoid potential rug damage.
Low-moisture cleaning methods may reduce the chance of color bleeding.
Consult your IICRC certified Rug Cleaning Technician for more information.


8. Fabric Protector not Beading:
When an aftermarket fabric protection product is applied to a carpet or other fabric, there may be an expectation that liquids will bead up and sit on the surface of the fibers. While this may occur immediately and shortly after application, it will not likely continue. As the furniture is used or the carpet is trafficked, the surface layer will break down, however the individual fibers will still be coated and protected.
REMEMBER-this is not plastic sheeting!
Fabric protectants do 3 basic things:
-Protectors make general vacuuming more effective because fewer soil particles cling to the carpet or fabric fiber strands, so you get more soil up when you vacuum.
-Provide additional time to blot up spills before they start to absorb into the fibers.
-They will clean better next time because soil and stains will not penetrate into the fiber as easily

Protectors DO NOT negate the laws of chemistry or physics, meaning it does not plug holes or gaps in the rug’s pile nor does it keep soil from getting on the carpet or fabric.
 
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Joined
Dec 5, 2017
Messages
454
Location
Robeson County, NC
Name
Austin Willoughby
Typically some of you are charging anywhere from 50 cents to a dollar a foot for an area rug but what if the rug is only 7x8 or 7x9 and it's only about 60 square feet which could be $30 $50 etc.
Now, what do you do if you have a minimum service call charge?
How do you politely say something to a customer that oh even though your rug is going to cost $55 to clean I have a minimum of $110.00.

Just your thoughts and opinions,

Thanks
I always say my minimum is X amount and I then qualify any other items while on phone or at site to clean and bring them up to my minimum. I like to make sure my customers get their monies worth honestly (when possible).
 

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