Rug_Girl
Member
I have a question on the process of how you handle work orders from start to finish? How do you keep track of what's in your shop to be cleaned?
A little background on me. I work in the office of a carpet/rug cleaning facility. I'm the one who talks to customers and then to our techs. Our process when a rug comes in we take the customer information down, tag the rug with customers name, our techs take the work order and are supposed to write down any issues they see during inspection (sometimes they forget to write down things when they inspect rugs). The rug is then washed and dried and when they finish with the rug and wrap it I get the work order back and I call the customer.
I feel like there is an easier way to do this than what we are currently doing. Sometimes work orders get lost or forgotten and then "surprise" there's a work order that's been sitting there for a few weeks. This frustrates me (and the cutomer). So what is your process for handling work orders? I want to keep the customers happy and make sure the techs are doing their job at the same time.
Any suggestions?
Thanks!
A little background on me. I work in the office of a carpet/rug cleaning facility. I'm the one who talks to customers and then to our techs. Our process when a rug comes in we take the customer information down, tag the rug with customers name, our techs take the work order and are supposed to write down any issues they see during inspection (sometimes they forget to write down things when they inspect rugs). The rug is then washed and dried and when they finish with the rug and wrap it I get the work order back and I call the customer.
I feel like there is an easier way to do this than what we are currently doing. Sometimes work orders get lost or forgotten and then "surprise" there's a work order that's been sitting there for a few weeks. This frustrates me (and the cutomer). So what is your process for handling work orders? I want to keep the customers happy and make sure the techs are doing their job at the same time.
Any suggestions?
Thanks!